{"id":12496,"date":"2016-05-14T07:25:28","date_gmt":"2016-05-14T07:25:28","guid":{"rendered":"http:\/\/masdima.pt\/home\/?p=12496"},"modified":"2016-05-14T07:26:22","modified_gmt":"2016-05-14T07:26:22","slug":"airport-world-passenger-satisfaction-versus-revenue","status":"publish","type":"post","link":"http:\/\/masdima.pt\/home\/2016\/05\/14\/airport-world-passenger-satisfaction-versus-revenue\/","title":{"rendered":"Airport World: Passenger Satisfaction versus Revenue &#8211; How MASDIMA can help to increase revenue"},"content":{"rendered":"<p>ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation. The main conclusions are:<\/p>\n<div>\u2013 A 1% increase in passenger traffic drives a revenue increase ranging from <b>0.7% to 1%<\/b><\/div>\n<div>\u00a0\u2013 A 1% increase in commercial space drives an increase in non-aeronautical revenue of<b> 0.2%<\/b><\/div>\n<div><b>\u2013 A 1% increase in passenger satisfaction levels delivers an increase of<span style=\"font-size: large;\"> 1.5%<\/span> in non-aeronautical revenue<\/b><\/div>\n<div><\/div>\n<div>MASDIMA is a solution designed and built, from the beginning, with a passenger-centric approach to airline operations. It has the possibility to increase the passenger satisfaction when the airline deals with disruptive scenarios, up to 80%.<\/div>\n<div><\/div>\n<div>The ACI report can be found here:\u00a0<a href=\"http:\/\/www.airport-world.com\/news\/general-news\/5585-airports-prioritising-customer-service-benefit-financially-new-report.html\" target=\"_blank\">http:\/\/www.airport-world.com\/news\/general-news\/5585-airports-prioritising-customer-service-benefit-financially-new-report.html<\/a><\/div>\n<div><\/div>\n<div><a href=\"https:\/\/i0.wp.com\/masdima.pt\/home\/wp-content\/uploads\/2016\/05\/airport_world.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-12497\" src=\"https:\/\/i0.wp.com\/masdima.pt\/home\/wp-content\/uploads\/2016\/05\/airport_world.gif?resize=263%2C105\" alt=\"airport_world\" width=\"263\" height=\"105\" data-recalc-dims=\"1\" \/><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation. The main conclusions are: \u2013 A 1% increase in passenger traffic drives a revenue increase ranging from 0.7% to 1% \u00a0\u2013 A 1% increase in commercial space drives an increase in non-aeronautical revenue of 0.2% [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[179],"tags":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/posts\/12496"}],"collection":[{"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/comments?post=12496"}],"version-history":[{"count":2,"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/posts\/12496\/revisions"}],"predecessor-version":[{"id":12499,"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/posts\/12496\/revisions\/12499"}],"wp:attachment":[{"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/media?parent=12496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/categories?post=12496"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/masdima.pt\/home\/wp-json\/wp\/v2\/tags?post=12496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}